Terms and conditions.

These Terms & Conditions apply to all users of Foxglen Sauna and Outdoor Wellness (“Foxglen,” “we,” “our,” or “us”). By booking and using our facilities at https://foxglen.ie, you agree to the following terms. If you are booking on behalf of a group, you are responsible for ensuring all attendees are aware of and adhere to these Terms & Conditions.

Sauna Use: Rules & Guidelines

  • Over 18’s Only: You must be 18 years or older to use the sauna. Proof of age may be required.

  • Use at Your Own Risk: All guests use the sauna at their own risk. Possible risks include dehydration, dizziness, or more serious complications. If you are pregnant, have cardiovascular issues, high or low blood pressure, or are taking prescription medication, please consult your GP before booking.
    Any injuries or accidents which occur while using the facilities must be reported immediately to the member of staff on duty.
    Customers are responsible for their own medical and/or personal injury coverage.

  • Cold Therapy: Any use of plunge pools or open water is also at your own risk. Ensure you are physically prepared for cold exposure and are a competent swimmer.

  • Belongings: Personal items may be stored in the changing area, but this is at your own risk. Foxglen is not responsible for lost, stolen, or damaged belongings.

  • Prohibited Substances: Alcohol, smoking, vaping and any substance use are strictly prohibited before and during sauna use. These increase risk of injury or illness and may lead to refusal of entry.

  • Swimwear Required: Swimwear must be worn at all times. Nudity is not permitted.

  • Fake Tan: To ensure that the hot tub stays clean and enjoyable for all guests, please DO NOT WEAR fake tan or any similar products while using the hot tub. These products can damage the hot tub’s filters, stain the surfaces, and affect the experience for everyone. You may be asked to refrain from using the hot tub.

  • Jewellery & Accessories: Remove jewellery and any swimwear with metal or heat-sensitive materials before entering the sauna to avoid burns.

  • Eyewear: Wearing prescription glasses inside the sauna is not recommended due to heat damage risks.

  • Phone Use: For your safety, do not use mobile phones in the sauna. Heat and humidity can damage devices and create hazards.

  • Refusal of Entry: We reserve the right to refuse access to anyone who is intoxicated, disruptive, or poses a safety risk. No refunds will be provided in such cases.

Sauna and Hot Tub Etiquette

  • Enter and exit slowly and mindfully, allowing space for others.

  • Limit sauna sessions to 5–15 minutes at a time. Exit immediately if you feel unwell or dizzy.

  • Only use the provided ladle and designated water for steam. Always ask others before adding water to the rocks.

  • Do not touch or operate the stove—staff only.

  • Do not hang towels or clothing inside the sauna, as this presents a fire risk.

  • Beware of hot spot in hot tub, do not sit directly in front of chimney area as hot water is released periodically.

  • Keep all access points clear for safe movement.

  • Stay hydrated before and after your session.

  • Avoid eating immediately before using the sauna.

  • Sit on a towel inside to maintain hygiene.

  • Avoid using lotions or creams before your session.

  • Protect your hair from heat damage using a towel or sauna hat if needed.

  • Cool down gradually in fresh air or cold water. Use cold plunge or open water at your own risk.

  • Rest for at least 10 minutes after your session to allow your body to stabilise.

Changing Rooms

Please aim to use the changing facilities within your designated booking time. Arrive 5–10 minutes before your session to make the most of your experience.

A member of the Foxglen team will be available on-site to assist with any questions or concerns.

Cancellations & Rescheduling

To cancel or reschedule, please follow the cancellation instructions on your booking link in email.

  • Cancellations/rescheduling with 12 hours’ notice or more: Refund to card, less booking fee

  • Less than 12 hours’ notice or no-shows: No refund or credit

If we cancel a session due to weather or other unforeseen circumstances, we will notify you via email and offer a full refund or reschedule option. We reserve the right to make scheduling changes when necessary.

Lost Property

If you leave something behind, email info@foxglen.ie with a description of the item and your visit date. Lost items will be held for 10 days. Unclaimed items will be donated to a local charity after this period. Foxglen accepts no liability for lost or uncollected items.

Liability & Waiver

By attending Foxglen Sauna and Outdoor Wellness, you acknowledge and accept the inherent risks of sauna use, including potential injury or property loss.

By booking, you confirm that:

  • You have no medical conditions that would make sauna use unsafe.

  • You will follow all rules and instructions provided.

  • You accept full responsibility for your own safety and wellbeing during your session.

Foxglen reserves the right to revoke access if any rules are violated. Refunds will not be provided in such cases.

Damages

You agree to cover any costs arising from damage caused by you or your group due to negligence, misuse, or failure to follow staff instructions.

Insurance

We recommend that you consult a healthcare provider before using the sauna and that you have appropriate personal health or injury insurance, especially if you have pre-existing conditions.

CCTV & Security

CCTV is in operation at Foxglen Sauna and Outdoor Wellness to protect guests, staff, and property. Footage is securely stored and monitored in compliance with GDPR and the Data Protection Act 2018. Recordings are retained for a limited period unless required for investigation or by An Garda Síochána.

By entering our premises, you consent to this use of CCTV.

Jurisdiction

These Terms & Conditions are governed by the laws of Ireland.

Marketing & Communications

We may contact you with promotional offers, wellness updates, or news about Foxglen Sauna and Outdoor Wellness. You can opt-out at any time by emailing info@foxglen.ie or clicking the unsubscribe link in any marketing email.

Policy Updates

We may revise these Terms & Conditions periodically. The most up-to-date version will always be available on foxglen.ie.

Contact Us

For any questions or concerns, contact:
Email: info@foxglen.ie
Website: https://foxglen.ie